Refund policy

Can I Return This Product If I Don't Like It?

Returns are accepted only if items are defective or damaged. Unfortunately we cannot accept returns for incorrect size selection, incorrect item selection, incorrect input of product personalisation, or variations in colour from those shown in the product description.

Is It Free To Return It?

You are responsible for paying the postage to return the product but if you qualify for a replacement, we will cover the postage and packing for the replacement.

Refunds and Exchanges

In order to be eligible for a refund or exchange, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way; any smells from pets, humans, smoke, or cleaning products will not be acceptable.

After we receive your item, our team of professionals will inspect it and process your return. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Please contact our customer care team to initiate a return at support@lionlegion.co.uk

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@lionlegion.co.uk

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lionlegion.co.uk and we will tell you which address to return the item to.

Shipping

To return your product, you should send us an email at support@lionlegion.co.uk and we will tell you which address to return the item to. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Christmas and Other Anniversary Deliveries

We do our utmost to get orders printed in good time, dried, quality checked and then out the door to you. During the run-up to Christmas we put double-shifts on the printing machines and in the warehouse to make sure we keep up with the high volume of orders. But we don't have direct control over Royal Mail or the couriers and cannot, therefore, guarantee that orders will be in time for Christmas, Birthdays or other anniversaries or special dates and will not issue refunds on that basis unfortunately. So please make sure that you order in good time.