FAQ's

Here are some of our most Frequently Asked Questions:


How long does it take to receive my order?

It typically takes 5-7 business days for our products to reach our customers. This includes a couple of days to finish the printing, conduct a quality check, then pack it and ship it to you; then we are in the hands of Royal Mail and some other couriers. In some rare cases, it may take a little longer. If you are unsure, please contact us and we will assist you within 24 hours.

Christmas 2020 Delivery Cut-off Dates

The dates below are just an indication of the last days we can ensure Christmas deliveries in time. In reality, however, we can accept orders after this date and, although we are almost certain they will get to you in time, we cannot guarantee it because Royal Mail and the Courier services are outside of our direct control.

christmas 2020 cutoff dates

How long does delivery take to countries outside the UK?

To see delivery times outside the UK, please look at the Shipping Rates page for details. Typically, it takes 5-10 working days after leaving our facility, with possible further-in-country delays, depending on your local COVID-19 restrictions.

Where are your products made?

We buy our shirts and other clothing in bulk from ethical sources who predominantly handle most of their manuf­ac­turing in North and South America (we tried to find a UK supplier of shirts but there just isn't anyone set up to produce at the quality, volume and price that would make our customers happy). They have strong modern-day slavery policies and keep full control and acco­un­ta­bility throughout the manuf­ac­turing process. We do the printing at a very large printing facility based in Blackburn, Lancashire, where textile manufacturing has existed since the 1700's. 

What if my order is wrong?

If, for some reason you have received a completely different product from the one that you ordered, please contact us and we will assist you within 24 hours.

Why did I not receive a confirmation for my order?

This is typically down to the customer entering their email incorrectly. During the buying process, we send a confirmation, fulfilment and shipping email to you. Please also check your spam filters for an email from support@lionlegion.co.uk

How do I request a refund?

Although we have a very high level of customer satisfaction and retention, we also recognise that in rare cases, refunds may be requested. If you are unsatisfied and our customer support team cannot help solve your problem, simply contact us and we will assist you. Please DO NOT file a PayPal dispute as this can cause your funds to be locked, therefore making it extremely difficult to process your refund.

How do I contact you?

If you have any other questions or have questions about problems which are NOT listed on this page, please get in touch via email at support@lionlegion.co.uk