FAQ's
Here are some of our most Frequently Asked Questions:
How long does it take to receive my order?
All of our items are proudly custom made and printed on-demand in the UK. Orders typically take only 3 business days for us to get them printed, dried, quality control checked, and then packed. You can then select 48 Hrs Royal Mail (2-5 working days) or 24 Hrs Royal Mail (1-2 working days) delivery at the checkout (for deliveries or to the UK). In some rare cases, it may take a little longer. If you are unsure, please contact us and we will assist you within 24 hours.
How long does delivery take to countries outside the UK?
To see delivery times outside the UK, please look at the Shipping Rates page for details. Typically, it takes 5-10 working days after leaving our facility, with possible further-in-country delays, depending on your local COVID-19 restrictions.
Where are your products made?
We buy our shirts and other clothing in bulk from ethical sources who predominantly handle most of their manufacturing in North and South America (we tried to find a UK supplier of shirts but there just isn't anyone set up to produce at the quality, volume and price that would make our customers happy).
They have strong modern-day slavery policies and keep full control and accountability throughout the manufacturing process. We do the printing at a very large printing facility based in Blackburn, Lancashire, where textile manufacturing has existed since the 1700's.
What if my order is wrong?
If, for some reason you have received a completely different product from the one that you ordered, please contact us and we will assist you within 24 hours.
Why did I not receive a confirmation for my order?
This is typically down to the customer entering their email incorrectly. During the buying process, we send a confirmation, fulfilment and shipping email to you. Please also check your spam filters for an email from support@lionlegion.co.uk
How do I request a refund?
Although we have a very high level of customer satisfaction and retention, we also recognise that in rare cases, refunds may be requested. If you are unsatisfied and our customer support team cannot help solve your problem, simply contact us and we will assist you. Please DO NOT file a PayPal dispute as this can cause your funds to be locked, therefore making it extremely difficult to process your refund.
How do I contact you?
If you have any other questions or have questions about problems which are NOT listed on this page, please get in touch via email at support@lionlegion.co.uk
Christmas 2021 Delivery Cut-off Dates
The 13th of December is the very last day we can accept orders that we are confident will reach customers before Christmas Day. In reality, however, we can accept orders after this date and, although we are almost certain they will get to you in time, we cannot guarantee it because Royal Mail and the Courier services are outside of our direct control.